Privacy Policy

Hoxton Bakehouse ("we", "us") is the data controller for personal information collected through this website. You can reach us at Unit 4, Chancerygate Business Centre, Millbrook, Southampton SO15 0AE, on 023 8098 4170, or by email at wholesale@hoxtonbakehouse.com.

We collect the information you give us directly, including:

• Your name, email address, phone number and message when you use our contact form.
• Your name, contact details, delivery or collection details and order information when you place an order.
• Payment details, which are processed securely by Shopify and our payment providers — we never see or store your full card number.

We also collect limited technical information (such as your browser type and how you use the site) to help us keep the website running well.

• To take, bake and fulfil your orders, and to let you know about them.
• To respond to your messages and enquiries.
• To improve our website, products and service.
• To meet legal and accounting obligations.

We only send marketing emails if you've asked for them, and you can opt out at any time.

We share your information only with the service providers needed to run our shop — for example Shopify (which powers our online checkout) and payment or delivery providers. We never sell your personal data.

This site uses cookies and similar technologies to keep your basket working and to help the site function. You can control or delete cookies through your browser settings, though some parts of the shop may not work without them.

We keep personal data only as long as we need it for the purposes above — for example, order records are kept for the period required by tax and accounting rules — and then it is securely deleted.

Under UK data protection law you have the right to access, correct or delete your personal data, to object to or restrict how we use it, and to receive a copy of it. To exercise any of these rights, email wholesale@hoxtonbakehouse.com. You also have the right to complain to the Information Commissioner's Office (ICO).

We may update this policy from time to time. The latest version will always be on this page.